Furniture Pre-Purchase Guide

1. Color Variations

Key Point	Details
Reason for Variations	Lighting differences in photography Monitor color calibration Natural material characteristics Personal color perception
Policy	Minor color differences are normal and not considered defects. For exact color matching, material samples are available upon request (sample fees may apply).

2. Production & Delivery Timeline

Product Type	Timeframe	Notes
Standard Items	25-45 working days	Handcrafted with quality checks
Custom Orders	45-60 working days	Design must be finalized before production
Ready-to-Ship	3-5 business days	Limited stock availability

3. Shipping Information

Method	Details	Transit Time
Ocean Freight	Default option, most economical	30-45 days port-to-port
Air Freight	Available for urgent orders (extra cost)	7-14 days
Courier	For small items only	5-10 days

4. Receiving & Inspection

Step	Action Required
Before Delivery	Customer service will send product photos/videos
At Delivery	Must inspect before signing - Check packaging condition - Verify all components - Look for visible damage
After Delivery	Report issues within 72 hours with: - Photos of damage - Packaging images - Detailed description

5. Material Characteristics

Material	Natural Features	Care Notes
Leather	Natural grain variations Subtle scars Color shading	Develops patina over time
Wood	Knots Grain patterns Color variations	Expands/contracts with humidity
Stone	Unique veining Mineral deposits Color gradients	Each piece is one-of-a-kind

6. Returns & Warranty

Category	Policy
Standard Products	14-day return window - Must be unused - Original packaging - Customer pays return shipping
Custom Orders	Non-returnable (except for defects)
Warranty	- 1 year structural - 6 months finish - Excludes normal wear

7. Customer Support

Contact Method	Response Time	Best For
Email	Within 24 business hours	Detailed inquiries
WhatsApp	Within 12 hours	Urgent matters
Online Chat	During business hours	Quick questions