ASTRA

Convenient logistics

We export our products to the world. We are working with DHL, FedEx, UPS, TNT, and the global shipping lines to deliver the products to our customer with a speedy and safe condition. Shipping companies at sea are primarily used to deliver the large and fragile products to your doorstep.

Order Processing Time Order Processing Time

The time between the customer placing the order and the vendor handing over the order to the delivery service is known as the time elapsed.

Orders are typically shipped within 2 to 3 business days of order confirmation/payment. Orders made on weekends could be subject to delays.

Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. At such times, we take steps to ensure that shipping delays will be minimized.

Shipping Cost

Rilicospace provides a standard delivery service for all orders on the site free of charge. 

Estimated Delivery Time 

Processing Time: 2-3 business days

Shipping Time: 7-15 nature days

Note:We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For within the United States, please note when placing your order.

Total delivery time = processing time + shipping time (depending on your location)

Tracking

Once your package has been sent, you will receive an email. Participants will be given a follow-up number (the tracking number will be active within 24 hours). Note: This can take longer on events or holidays.

It can take 48 to 72 hours to update the tracking information.

If you can't follow your pack normally, please contact us and we will solve this problem within 48 hours.

Delivery Time Exceeded 

Please contact us via email support@rilicospace.com if your order is delayed, we will check in with the transport company in a timely manner. Thank you very much for your understanding and support.

Order Cancellations

If you contact us on time after you buy, we can cancel the order for you. You can cancel your order before your item is delivered if your payment is complete and the parcel isn't shipped. And we will pay you back full of your money.

You can't cancel orders once the package is shipped.

If you have any further questions, please do not hesitate to contact us at:

Phone Number: +1 (929)866-7857

Hours: 7*24 hours customer service

Email: support@rilicospace.com

Address: 1750 Wewatta St UNIT 1527 Denver CO 80202 US

Return Policy

We have an insurance policy for thirty days (natural days). I'm sorry if you've been getting the goods according to your tracking number for thirty days, we can't pay you back or trade for you. This is something we regret. To qualify for a return or exchange, you must inquire within that time window.

In order to be eligible for return, your item must be unused and in the same state as the item you received. It also needs to be in the original wrapper.

Our backtracking procedure (8 steps in total)

Step 1: Please carefully read our return policy above to determine if your order complies with the refund / return terms.

Step 2: Submit a request to explain the reason for the revert and please send it to our support@rilicospace.com. . Attach images or videos of the product to it. We don't accept reimbursements for damaged goods.

Step 3: We will confirm the amount of refund you qualify for based on your reason for return and products in the order.

Step 4: We will give the precise return address. 

Step 5: Shipping the package at your own expense. We don't carry freight back or provide pre-paid labels. Print out your order confirmation email first, and include it in the return packet. In order for us to accept your returned produce.

Step 6: Contact us via e-mail,support@rilicospace.com , you've sent back. And inform us of the return package tracking number and shipping time.

Step 7: We will process returned products within 3 to 6 business days of receiving your return packet.

Step 8: Once the product has been received, it is left unused, undamaged and in its original packaging.after successful processing has taken place, you will receive a refund at the first time and be notified via email.Your funds will arrive at the time specified by your third party payment company.

If you have any further questions, please do not hesitate to contact us at:

Phone Number: +1 (929)866-7857

Hours: 7*24 hours customer service

Email: support@rilicospace.com

Address: 1750 Wewatta St UNIT 1527 Denver CO 80202 US